Effective date: 19 August 2026
St Albert Physio & Lymphatic Centre provides physiotherapy, manual lymphatic drainage and related care in St. Albert, Alberta. This policy explains what information we collect, why we collect it, who we share it with, and the choices and rights you have. It covers our website, our booking system, our phone and email, our SMS messaging, and the records we keep as a health clinic.
We have written this in plain language on purpose. If anything here is unclear, ask us and we will explain it.
1. The law we work under
Three sets of rules apply to us, and they cover different things:
- Alberta’s Personal Information Protection Act (PIPA) governs the ordinary personal information a private clinic handles, such as your contact details and billing information.
- Alberta’s Health Information Act (HIA) governs health information. In 2026, registrants of the College of Physiotherapists of Alberta were designated as custodians under the HIA, so the health information we hold is handled under that Act and the College’s privacy standards.
- Canada’s Anti-Spam Legislation (CASL) governs the commercial emails and text messages we send you.
Where these overlap, we apply whichever gives your information the greater protection.
2. What we collect
We separate this deliberately, because the two categories are treated differently.
Personal information
- Your name, phone number and email address
- Appointment times and booking history
- Insurance policy details and billing information where you ask us to bill directly
- Claim numbers for motor vehicle accident or Workers’ Compensation Board claims
- Messages you send us by form, email or text
- Technical website information such as IP address, browser type and pages viewed
Health information
- Your medical and injury history, and the reason you are attending
- Assessment findings, measurements, clinical notes and treatment plans
- Correspondence with your physician, surgeon or other treating practitioners
- Referral and diagnostic information you or another provider gives us
We collect only what we need for the purposes below. You can decline to give us information, but if it is clinically necessary we may not be able to treat you safely.
3. Why we collect it
- To assess, plan, deliver and document your care
- To book, confirm, remind and reschedule appointments
- To process payment and, where you ask, to bill your insurer, your automobile insurer or WCB Alberta directly
- To communicate with you about your care and to answer your questions
- To meet our record-keeping, professional, regulatory and legal obligations
- To operate and improve the clinic and this website
- To send you promotional messages, but only where you have separately agreed to receive them
4. Consent
For most clinical care your consent is implied by the fact that you have come to us for treatment. For anything beyond that, we ask for express consent, which means you have to actively agree.
You may withdraw your consent at any time by telling us, subject to legal and record-keeping limits and to reasonable notice. Withdrawing consent to marketing never affects the care you receive.
5. Text messaging (SMS)
This section sets out our SMS practices in full.
- If you provide your mobile number and agree, we may send you appointment reminders, confirmations and service-related messages. If you separately opt in, we may also send promotional messages.
- Message frequency varies depending on your appointments and the programme you opted into.
- Message and data rates may apply, depending on your mobile plan and carrier.
- Reply STOP at any time to any message to stop receiving further texts. Reply HELP for assistance, or contact us using the details in section 12.
- Consent to receive promotional text messages is not a condition of purchasing any good or service from us.
- We do not share your mobile number or your SMS opt-in consent with any third party or affiliate for their own marketing purposes. Your mobile number is shared only with the service providers who deliver the messages on our behalf, and only for that purpose.
- Carriers are not liable for delayed or undelivered messages.
6. Who we share information with
We do not sell, rent or trade your information. We share it only in these situations:
- Service providers who operate parts of our clinic on our behalf, such as our booking and records platform, payment processor, messaging provider, email provider and website host. They may only use the information to perform that service for us.
- Insurers, WCB Alberta and automobile insurers, where you have asked us to bill them directly or where a claim requires reporting. This is limited to what the payer legitimately needs.
- Other health providers involved in your care, such as your physician or surgeon, with your consent or as permitted under the HIA.
- Where the law requires it, such as a court order, a regulatory investigation, or a legal duty to report.
Some providers may store or process information outside Alberta, and in those cases the information may be subject to the laws of that jurisdiction. We select providers with appropriate safeguards and contractual protections.
7. How we protect it
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information: access limited to staff who need it to do their job, individual accounts rather than shared logins, encryption in transit, secured premises and screens, and confidentiality obligations for everyone working here. No system can be guaranteed completely secure, but we take these obligations seriously and review them.
8. How long we keep it
Clinical records are kept for the minimum periods set by the College of Physiotherapists of Alberta and by applicable legislation, which are longer than most people expect and are designed to protect you. Billing and administrative records are kept as long as needed for accounting, tax and legal purposes. When a record no longer needs to be kept, it is securely destroyed.
9. Your rights
- Access. You may ask for a copy of the personal and health information we hold about you.
- Correction. If something is wrong or incomplete, you may ask us to correct it. Where a clinical record cannot be altered, we will note your requested correction on the file.
- Withdrawal. You may withdraw consent to a use or disclosure, subject to legal limits.
- Complaint. You may complain to us directly, and you may also complain to the Office of the Information and Privacy Commissioner of Alberta.
We respond to access requests within the timelines the legislation sets. We may need to verify your identity first, and a reasonable fee may apply for extensive requests.
10. This website
Our website uses cookies and analytics to understand how the site is used and to improve it. You can control cookies in your browser settings, although some functions may stop working if you block them. Our website links to third-party services, including our online booking system. Once you leave our site, that provider’s own privacy policy applies, not ours.
Please do not send clinical details by email or web form. Neither is a secure channel. Send us your name and a phone number and we will call you, or raise it at your appointment.
11. Children and young people
We treat patients under 18 with the consent of a parent or guardian, unless the young person is capable of consenting to their own care. We do not knowingly collect information from children for marketing.
12. Contact us
Questions, access requests and privacy complaints can be directed to our Privacy Officer:
St Albert Physio & Lymphatic Centre
700 St Albert Trail, St. Albert, AB T8N 7A5
Phone: 825-782-2063
Email: info@stalbertphysioclinic.com
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.
13. Changes to this policy
We may update this policy as our services, technology or legal obligations change. The current version is always posted on this page with its effective date. Material changes will be brought to your attention.